Lost/Stolen Debit & Credit Cards

If your card is lost, stolen or you suspect fraudulent charges, it is important you report the incident immediately to help insure potential losses will be kept to a minimum.  Keep in mind; you’re protected against unauthorized use with Visa’s Zero Liability Policy.1


Debit Cards

To report a lost/stolen debit card or fraudulent transactions 24 hours a day, 7 days a week, call:

Fraud Center:  1-800-237-8990

Lost/Stolen:

  • 1-888-297-3416 (United States)
  • 1-206-352-4990 (International)  

If you are a Pioneer NetTeller customer, you may also report a lost/stolen debit card by going to "Options - ATM/Debit Card" and check the box under Lost/Stolen for the card number you are reporting.  In Pioneer Mobile Banking simply go to "Preferences - Manage Cards", select the card you want to report, then select Report Lost or Stolen.

You may also put a temporary freeze on your card in Pioneer Mobile Banking by going to "Preferences - Manage Cards", select the card you want to freeze, then select Suspend Card.  When you wish to unfreeze your card, simply go to "Preferences - Manage Cards", select the card you want to unfreeze, then select Activate Card.

 

Credit Cards

For credit card balance inquiries call the FPNB Help Desk during regular banking hours or call 1-800-883-0131.  For lost or stolen credit cards call 1-800-883-0131 (outside the U.S. call 1-813-868-2891) 24 hours a day, 7 days a week.

 

1Visa’s Zero Liability Policy covers U.S.-issued cards and does not apply to certain commercial card transactions or any transactions not processed by Visa.  You must notify First Pioneer National Bank immediately of any unauthorized use.  For specific restrictions, limitations and other details, please consult a customer service representative.